Privacy, cookies &
legal information

About this website

Julianatrail.net is an introductory website operated by Helia, turistična agencija, d.o.o. It presents selected Juliana Trail holidays and directs visitors to the relevant Helia hiking and cycling websites. No booking, payment or user account is processed directly on this website.

Cookies

This website does not use analytics, advertising, personalisation or profiling cookies. It therefore does not display a cookie-consent banner.

The hosting or security infrastructure may use strictly necessary technical mechanisms required to deliver and protect the website. These are not used for advertising or cross-site tracking. If non-essential tracking technology is introduced in the future, it will not be activated before an appropriate consent mechanism and an updated notice are in place.

Information we may process

Technical server data

When you visit the website, the web server may record standard technical information such as the IP address, date and time of access, requested page, browser or device information, referring page and server response. This information is used to deliver the website, maintain security, investigate errors and prevent misuse.

Information you send to us

If you contact us by email or telephone, we process the information you provide in order to answer your enquiry, prepare a requested offer or take steps before entering into a contract.

Purposes and legal bases

• Secure and reliable website operation: our legitimate interests in protecting and operating the website.
• Responding to enquiries and preparing offers: steps taken at your request before a contract and, where applicable, our legitimate interests in business communication.
• Compliance with applicable accounting, consumer-protection and other legal obligations.

Recipients and retention

Access to personal data is limited to authorised Helia personnel and service providers that support website hosting, security or IT operation and act under appropriate contractual obligations. Data may also be disclosed where required by law.

Technical logs are retained only for the period reasonably necessary for security, troubleshooting and reliable operation, after which they are deleted or anonymised. Correspondence is retained for as long as needed to answer the enquiry and, where a business relationship follows, for the periods required by contractual, accounting and legal obligations.

We do not sell personal data.

External websites

This website links to Hiking Slovenia, Cycling Slovenia, Rent a Bike and other Helia services. Once you follow an external link, the privacy and cookie information published on that website applies.

Your rights

Subject to the conditions of the GDPR, you may request access to, correction or deletion of your personal data, restriction of processing, data portability where applicable, or object to processing based on legitimate interests.

To exercise your rights, contact info@helia.si. You may also lodge a complaint with the Information Commissioner of the Republic of Slovenia.

Updates to this notice

We may update this notice if the website, service providers or legal requirements change. The current version was last updated on 22 September 2026.